HM777 Privacy Policy —
How We Handle Your Data

1Who We Are

HM777 is an online gaming and entertainment platform serving players in Pakistan. The platform offers casino games, live casino tables, sports betting — including Cricket, PSL, T20 internationals and Football — as well as bingo, crash games and an Android app. All services are accessible at hm777.onl.

For the purposes of this Privacy Policy, "HM777", "we", "us" or "our" refers to the operator of the hm777.onl platform. "You" or "your" refers to any individual who visits the website, registers an account or uses any part of our services.

2Data We Collect

HM777 collects personal data in two ways: information you provide directly when registering or using the platform, and data collected automatically as you interact with the site or app.

Information You Provide:

• Registration data: Full name, date of birth, email address, phone number and any other details requested during sign-up.
• Identity verification documents: Government-issued ID or other documents submitted when we carry out identity verification checks before processing withdrawals or for anti-fraud purposes.
• Payment information: Transaction details associated with your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast or Bank Transfer. We do not store full payment credentials — those are handled directly by your payment provider.
• Support communications: Records of messages, chat logs or emails exchanged with the HM777 support team.
• Responsible gaming preferences: Deposit limits, session reminders or self-exclusion requests that you set within your account.

Data Collected Automatically:

• Device and technical data: IP address, browser type, operating system, device model and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration and navigation patterns within the platform.
• Cookie data: Session identifiers and preference settings stored locally on your device (see Section 6 for full cookie details).

3How We Use Your Data

The personal data HM777 collects is used for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes are:

We will never use your data to make automated decisions that produce significant legal effects on you without human review involved in the process.

4Payment Data & PKR Transactions

All financial transactions on HM777 are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast or Bank Transfer, your payment details are processed directly by the relevant payment provider. HM777 receives a transaction confirmation and reference — we do not store your full mobile wallet PIN, bank account password or card details on our own servers.

Transaction records — including the amount, date, payment method type and status — are retained as part of your account history. This is necessary for account management, dispute resolution and anti-money-laundering compliance. These records may be reviewed if we receive a payment dispute or if unusual transaction patterns are flagged by our fraud detection systems.

5Sharing Your Data

HM777 does not sell your personal data. We share data only where it is strictly necessary to provide the service or to comply with a legal obligation. The categories of recipients are:

• Payment providers: JazzCash, Easypaisa, Raast and bank partners receive the minimum transaction data needed to process your PKR deposits and withdrawals.
• Game software providers: Third-party game studios that supply our casino slots, live tables and crash games may receive anonymised session data for technical performance purposes. They do not receive your personal identity or payment details.
• Identity verification services: Where a document check is required, your submitted ID may be passed to a trusted verification partner operating under equivalent data protection standards.
• Analytics and platform tools: Aggregated, non-identifiable usage data may be processed by platform analytics tools to help us understand how players interact with the site and improve the experience.
• Legal and regulatory authorities: HM777 may disclose personal data if required to do so by a valid legal process, court order or regulatory request.

Any third party that receives data from HM777 is required to handle it securely and use it only for the purpose for which it was shared. We do not permit third-party service providers to use your data for their own independent marketing.

6Cookies & Tracking

HM777 uses cookies — small text files stored on your device — to keep you logged in between sessions, remember your preferences and gather basic analytics on how the platform is used. We keep our cookie usage as minimal as possible.

• Essential cookies: Required for the platform to function. These handle your login session, security tokens and basic navigation. They cannot be disabled without breaking the platform.
• Preference cookies: Store settings you have chosen, such as language preference or notification preferences, so you do not have to re-enter them each visit.
• Analytics cookies: Help us understand aggregate usage patterns — such as which games are most popular or where players encounter problems. This data is not linked to your personal identity.

HM777 does not use third-party advertising cookies or cross-site tracking pixels. You can manage or clear cookies at any time through your browser settings. Disabling essential cookies will affect your ability to stay logged in and use the full platform.

7Data Security

HM777 takes the security of your personal data seriously. We apply a combination of technical and organisational measures to protect information against unauthorised access, loss, alteration or disclosure.

• SSL/TLS encryption: All data in transit between your browser or app and our servers is encrypted using current industry-standard protocols.
• Secure storage: Personal data and transaction records stored on our servers are protected with access controls and encryption at rest.
• Access controls: Only authorised HM777 staff with a clear operational need can access personal account data. Access is logged and monitored.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access or suspicious patterns and flag these for human review.

While we put significant effort into protecting your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and do not share your login details with anyone. If you ever suspect your account has been accessed without your permission, contact HM777 support immediately.

8Data Retention

HM777 retains personal data for as long as your account is active and for a reasonable period afterwards to meet legal, financial and operational obligations. Specific retention periods depend on the type of data:

• Account and registration data: Kept for the lifetime of your account and for a period after account closure to allow for dispute resolution and regulatory requirements.
• Transaction records: Financial records including PKR deposits, withdrawals and bet history are retained for the period required to satisfy record-keeping obligations.
• Identity verification documents: Retained for the period required after account closure, in line with anti-money-laundering best practice.
• Support communications: Records of customer support interactions are retained to provide continuity of service and to refer back to in the event of a later dispute.
• Analytics data: Aggregated, non-identifiable usage data may be retained indefinitely as it cannot be traced back to any individual.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised. You may request early deletion of your data by contacting support, subject to any overriding legal obligation that requires us to retain it.

9Your Rights

As an HM777 player, you have meaningful rights over your personal data. Here is a summary of what you can ask us to do and how:

To exercise any of these rights, contact the HM777 support team via live chat or email. We will respond after verifying your identity to protect against unauthorised requests.

10Children's Privacy

HM777 is strictly an adults-only platform. No person under the age of 18 is permitted to register, deposit or use any service on hm777.onl. We do not knowingly collect personal data from anyone under 18.

If you are a parent or guardian and you believe a minor has registered an account or submitted personal data to HM777, please contact our support team immediately. We will investigate and close the account, deleting any associated data once the situation is confirmed.

We encourage parents and guardians to use parental control tools available through internet service providers and device manufacturers to help restrict access to online gaming platforms for minors in the household.

11Changes to This Policy

HM777 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or shifts in applicable data protection expectations. When we make changes, the revised policy will be published on this page with an updated "Last Updated" date.

For material changes — those that significantly affect how your data is used — we will make reasonable efforts to notify you directly, either through an in-platform notification or via the email address on your account. Continuing to use HM777 after a policy update is published constitutes acceptance of the revised terms.

We recommend checking this page periodically, especially if you are a regular player, to stay informed about how your personal data is handled.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your information has been handled, the HM777 support team is available 24/7 via live chat from within the platform or app.

For written privacy-related queries, you can reach us at: [email protected]

For questions about responsible gaming tools such as deposit limits and self-exclusion, visit the Responsible Gaming page. For general account questions, the FAQ page is a good first stop.